DISTANCE SELLING AGREEMENT

1. Parties

This Distance Selling Agreement (“Agreement”) is concluded electronically between DesignVault 3D (“Seller”) and the individual purchasing digital products through the website https://www.3dvaultdesign.com/ (“Buyer”), under the terms and conditions set out below.

2. Subject

The subject of this Agreement is to determine the rights and obligations of the Parties regarding the sale and delivery of digital products (“Product/Products”) whose qualities and sales prices are specified, ordered by the Buyer electronically via the Seller’s website.

3. Products and Payment

3.1. The Buyer declares that they have seen and accepted, prior to confirming the order, the type, main characteristics, sales price, method of payment and the total amount including all taxes of the digital products they purchase.
3.2. Payment is collected online through the payment infrastructure provided by the Seller.

4. Delivery of Digital Products

4.1. Following payment approval, the purchased digital products are automatically sent by the Seller’s system to the e‑mail address provided by the Buyer at the time of order, as a download link or file access link.
4.2. The digital product is deemed to have been delivered once it has been sent by e‑mail and/or access to the link has been provided.
4.3. The Buyer is responsible for providing a correct and complete e‑mail address. The Seller shall not be held liable for delivery issues arising from incorrect or incomplete e‑mail information.

5. Right of Withdrawal and Refund Conditions

5.1. The Buyer accepts that the products purchased are digital content and are considered services performed instantly.
5.2. Pursuant to the applicable legislation, the right of withdrawal may not be exercised in contracts relating to services performed instantly in electronic environment and to intangible goods delivered instantly to the consumer.
5.3. Therefore, after the delivery of the digital products (sending by e‑mail), no order cancellation or refund shall be made, unless there is a technical defect or deficiency in the product.
5.4. By completing the purchase, the Buyer declares that they accept these conditions.

6. Technical Issues and Support

6.1. If the Buyer detects any technical issue with the purchased digital file, such as failure to open, corrupted file or missing content, they are obliged to notify the Seller within a reasonable time.
6.2. In the event that a technical issue is identified, the Seller agrees to make reasonable efforts to resend the file or, if necessary, provide a corrected new file.
6.3. For notifications of technical issues, the Buyer may contact the Seller via hello@designvault3d.com or through the communication channels available on the website.

7. Rights and Obligations of the Parties

7.1. The Buyer agrees to act in accordance with the law, morality, good faith principles and the rights of third parties in all transactions and communications carried out through the website.
7.2. The Seller takes the necessary measures to provide the technical infrastructure in a reasonably secure and uninterrupted manner; however, the Seller shall not be held liable for interruptions arising from the internet infrastructure or third‑party service providers.
7.3. The Buyer agrees to use the purchased digital products only in a manner permitted for personal use or within the scope of the applicable license, and not to reproduce, distribute or share them for commercial purposes without authorization.

8. Protection of Personal Data

8.1. The personal data provided by the Buyer during the order process are processed in accordance with the applicable legislation and solely for the purposes of fulfilling the order, invoicing and meeting legal obligations.
8.2. Detailed information regarding personal data is provided in the Privacy Policy and/or Information Notice available on the website.

9. Resolution of Disputes

9.1. In any disputes arising from this Agreement, the Seller’s records (computer, audio and e‑mail records, etc.) shall constitute conclusive evidence.
9.2. In disputes that may arise between the Parties, the Consumer Arbitration Committees and Consumer Courts located at the Buyer’s place of residence or at the Seller’s location shall have jurisdiction.

10. Entry into Force

10.1. By placing an order through the website, the Buyer declares that they have read, understood and electronically approved all the terms of this Agreement.
10.2. This Agreement enters into force on the date the Buyer confirms the order.